Privacy Policy

We at Acuhealth Ireland know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about how we collect, store, use and disclose information about you when you interact or use our Website or any related events, trade shows, sales or marketing, and/or if you use any of our products, services (collectively the “Services”) in any manner.

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of information that we gather when you are accessing or using our Websites or Services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.

What information does Accuhealth Ireland collect?

Information You Provide to Us:

When you use the Website: We may collect any Personal Information that you choose to send to us or provide to us, for example, on our “Request Information” (or similar) online form. If you contact us through the Website, we will keep a record of our correspondence.

When you use the Services: We receive and store information you provide directly to us. For example, when setting up a new Patient Record, we collect Personal Information, such as name and e-mail address, to provide you with Services. The types of information we may collect directly from our customers include: names, email addresses, postal addresses, phone numbers, job titles, details of ailments, transactional information (including Services purchased), as well as any other contact or other information they choose to provide us in connection with the Services.

Information We Automatically Collect:

When you use the Websites: When you visit the Websites, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website. For further information, please see the section below headed “Cookies and other Tracking Technologies”.

When you use the Services: Patient Record – we keep a record of patient history in relation to ailments and the types of Services our customers use.

How do we use the information?

Websites: We will use the information we collect via our Websites:

  • To administer our Website, our events and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
  • To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
  • Analyze customers’ use of the Websites for trend monitoring, marketing and advertising purposes;
  • For purposes made clear to you at the time you submit your information – for example, to fulfill your request for more information you have requested about our Services; and
  • As part of our efforts to keep our Website safe and secure.

 

Services: We may use the information we collect from our customers in connection with the Services we provide for a range of reasons, including to:

  • To set up a Patient Record,
  • Provide, operate and maintain the Services;
  • Process and complete transactions, and send related information, including transaction confirmations and invoices;
  • Manage our customers’ use of the Services, respond to enquiries and comments and provide customer service and support;
  • Send customers technical alerts, updates, security notifications, and administrative communications;
  • For any other purposes about which we notify customers.

 

We may also use the information you send to us via the Websites and/or Services, to communicate with you via email and, possibly, other means, regarding products, services, offers, promotions and events we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences.  However, you will always be able to opt-out of such communications at any time (see the “Your Choices” section below).

How do we share and disclose information to third parties?

We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:

Vendors, consultants and other service providers:  We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analytics companies (e.g., Google Analytics), website design and development companies (e.g. Tomorrow Studios), web hosting (e.g. Siteground), product feedback or help desk software providers (e.g. InterCom), CRM service providers (e.g., HubSpot), email service providers (e.g., MailChimp) and others.

If Acuhealth Ireland has received your Personal Information in the Republic of Ireland and subsequently transfers that information to a third party agent or service provider in the United States for processing, Acuhealth Ireland shall remain responsible for ensuring that such third party agent or service provider processes your Personal Information to the standard required by our Privacy Shield commitments (see the sections below headed “Additional Information for Users in the European Economic Area (“EEA”)” and “International Data Transfers”). Unless we tell you differently and you consent, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Protection of Acuhealth Ireland and Others: We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of Acuhealth, our staff and patients, or others.

Disclosures for National Security or Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Is Personal Information about me secure?

We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorised access, disclosure, alteration and destruction.  Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Among other practices, our computers and systems are protected by a password for your privacy and security. You must prevent unauthorised access to your email account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account

Cookies and other tracking technologies

Our Websites and some of our Services use cookies (small text files containing a string of alphanumeric characters that we put on your computer) and other similar tracking technologies (like web beacons, tags and scripts) to uniquely identify your browser and to gather information about how you interact with the Website and Services. We use this information for the following purposes:

  • Assisting you in navigation;
  • Assisting in your ability to provide feedback;
  • Analyzing your use of our products, services or applications; and
  • Assisting with our promotional and marketing efforts (including behavioural advertising).

 

Please consult our Cookie Policy for more information about the type of cookies and tracking technologies that we use on this Website and why, and how to accept and reject them.

 

We also may use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. This information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make our Services and Website better for our customers.

We also utilise Google Analytics, a web analysis service provided by Google, to better understand your use of our Websites and Services. Google Analytics collects information such as how often users visit the Websites, what pages they visit and what other sites they used prior to visiting. Google uses the data collected to track and examine the use of the Websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the Websites to contextualise and personalise the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google offers an opt-out mechanism for the web available here.

Your Privacy Rights

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

Cookies

You can accept or reject cookies through the controls of your web browser software. For guidance on how to disable cookies, please consult this Guide to Disabling Cookies. Please consult our Cookie Policy for more information about our use of cookies and how to accept and reject them.

Marketing Communications

You can opt-out of receiving certain promotional or marketing communications from us at any time, by using the unsubscribe link in the emails communications we send, or fill out this Web Form directly.

If you have any Patient Record for our Services, we will still send you non-promotional communications, like service related emails.

How can I update and access my information (Exercise my Data Subject Rights)?

If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), you can fill out this Web Form directly.

Our Privacy team will examine your request and respond to you as quickly as possible!

Please note that we may still use any aggregated and de-identified Personal Information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you are a resident of the European Economic Area, please see the section below headed “Additional Information for users in the European Economic Area” for further information about your privacy rights.

International Data Transfers

Personal Information you submit on the Websites or through the Services may be sent to the United States and may be processed by us in the United States and potentially in other countries, on our servers or on our hosted service providers’ cloud servers on our behalf. These countries may not have similar data protection laws to those in your country of residence. However, we will always protect your information in accordance with this Privacy Policy wherever it is processed.

International Data Transfers – Additional information for users in the European Economic Area (“EEA”)

Our website hosting company’s server is located in the EEA (Amsterdam, Netherlands), and our marketing service providers are all self-certified to the EU-US Privacy Shield Framework

This section sets out the privacy principles we follow with respect to transfers of Personal Information from the EEA to the United States, including Personal Information we receive from individuals residing in the EEA who visit our Website and/or who may use of our Services or otherwise interact with us.

Please note that for website users and customers located in the EEA, the term Personal Information used in this policy is equivalent to the term “personal data” under applicable European data protection laws.

To learn more about the Privacy Shield program, see the US Department of Commerce’s Privacy Shield website located at https://www.privacyshield.gov.  To view our marketing services certifications on the Privacy Shield list, please select a service to view:

Google

Facebook

Twitter

MailChimp

In compliance with the EU-U.S. Privacy Shield Principles, we commit to resolve complaints about your privacy and our collection or use of your Personal Information.  Individuals located within the EEA with inquiries or complaints regarding this Privacy Policy should first contact Acuhealth at:

Paul Byrne
info@acuhealth.ie

We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of personal data within 45 days of receiving your complaint. Acuhealth has further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Under certain limited circumstances, individuals in the EEA may invoke binding Privacy Shield arbitration as a last resort if all other forms of dispute resolution (discussed above) have been unsuccessful. To learn more about this method of resolution and its availability to you, please visit https://www.privacyshield.gov/.

Acuhealth is subject to the jurisdiction of the Irish Department of Foreign Affairs and Trade for purposes of Privacy Shield enforcement.

Please note that Acuhealth is required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.